Operations coordinator (northern England)

Salary/Vehicle: Circa £25,000
Location: Within commutable distance of the Ribchester office
Reporting to: Regional director north
Closing Date: 27 November 2024
Reference: OCN/NOV/2024

Role information

To work on own initiative to provide coordination, administrative and organisational services in support of the regional director and regional officers at the regional centre, shows, training courses and other events.

Liaise with contractors, volunteers, partner organisations, teams at BASC head office and all regional and country centres when required.

Maintain significant contact with BASC members and non-members by phone, email and in person and ensure the highest standards of service delivery.

Our vision

All BASC employees are expected to contribute to our vision:

Fight for sustainable shooting and conservation of the countryside.

Key accountabilities and responsibilities

  1. Provide administrative, operational and communications support to regional officers so that the highest standards of service are always delivered.
  2. Assist with the organisation of events, including liaising with BASC coaches, clubs, contractors, volunteers and venues, taking bookings and payments, the booking of accommodation, booking equipment and arranging tickets. This includes travel within the region, attending certain shows and events, and visits to BASC head office as required.
  3. Day-to-day office management, including responsibility for budget scheduling, taking customer payments, handing cash, maintaining records of finance, and for orders and receipt of stationery, equipment and merchandise. Raise departmental purchase orders, complete purchase order and invoicing documentation, organise petty cash, bank cheques, use internal systems and processes and liaise with the head office finance department.
  4. Format reports, editorial and any other copy drafted by the director including:
    • Letters
    • Information packs
    • Taking and circulating minutes of meetings and other written information.
    • Liaising with the BASC design team to produce marketing and advertising materials.
  5. Provide excellent customer service to existing and non-members, giving advice regarding membership, regional activities, training courses and events. Update membership information on BASC’s contact management system.
  6. Originate, maintain and update content on the regional website including listing of events and activities. Promote events, activities and news through social media. Liaise, as appropriate, with the IT team to ensure efficient running of computers, software and hardware.
  7. Administration of fundraising initiatives and supporting auctions including liaising with donors, winners and arranging fulfilment of lots.
  8. Supporting projects when required to ensure their smooth delivery.
  9. Assist the regional director in compiling annual budgets, researching and checking payments. Recording and maintaining within spreadsheet and budget proposal.
  10. Monitor social media posts and support with feedback.
ExperienceEssential skills, knowledge and achievements
  • GCSE A-C, Scottish Standard Grades, BTEC First Diploma (NVQ-2)
  • Enthusiasm to undertake work-based training
  • Experience in an administrative support role
  • Experience of accurate use of Microsoft Office packages including Word and Outlook
  • Experience of providing a high standard of service to customers, ideally in a similar environment
  • Experience of talking to customers/members and understanding their requirements
  • Experience of working alone under own initiative
  • Excellent team player
  • Able to work flexibly
  • Enthusiastic and approachable
  • Able to work positively within the spirit of BASC’s vision and core values
  • Current clean driving licence.
  • Outstanding customer service skills
  • Well presented
  • Professional and friendly approach
  • Able to work on own initiative.
  • Time management skills, able to prioritise and achieve deadlines
  • Excellent verbal and written communication skills
  • Problem solving skills
  • Sound IT skills including web-based packages.
  • Event planning
  • Proven secretarial track record
  • Understanding and support of the aims and objectives of the BASC and member requirements.

General requirements

BASC head office is based in Marford Mill, Rossett, north Wales, with country and regional offices across the UK.

We have an agile working approach, with our core hours being between 8.30 – 5.30 Monday – Friday.  We do expect some weekend and out-of-hours working to support our membership engagement. Your working hours are stated in your contract of employment.

You are expected to be flexible and agile and be willing to undertake any other duties that may reasonably be required.

All our employees must always act as positive ambassadors for the association when dealing with members or representing the association in other ways.

Essential requirements for role

Delete as necessary
Driving licenceYES
DBS checkYES
Firearms certificateNO
Shotgun certificateNO

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