Operations co-ordinator for the conservation directorate

Salary/Vehicle: Circa £25,000pa
Location: Head office-based (Rossett, near Chester)
Reporting to: Head of land and wildlife management
Closing Date: 24 June 2024
Reference: COCO/JUNE/2024

Role information

We are looking for an enthusiastic, flexible and highly motivated person to provide administrative, operational and communications support to colleagues within the conservation directorate, so that the highest standards of service are delivered at all times.

Ideally, the successful candidate will have excellent experience in all aspects of administration, including event organisation, booking of travel and accommodation, office management, proof-reading, updating website content and have fantastic customer service and IT skills.

Our vision

All BASC employees are expected to contribute to our vision:

Fight for sustainable shooting and conservation of the countryside.

Key accountabilities and responsibilities

  1. Provide administrative, operational and communications support to colleagues within the directorate so that the highest standards of service are delivered at all times.
  2. Assist with the organisation of events, both internal and external, including liaising with BASC members, contractors, volunteers and venues, taking bookings and payments, the booking of travel and accommodation, booking equipment and arranging tickets. This includes travel and attending certain shows and events.
  3. Day-to-day office management, including responsibility for raising departmental order requisitions, completing purchase order and invoicing documentation, using internal systems and processes and liaising with the head office finance department.
  4. Format and proofread: reports, editorial and any other copy drafted including:
    • letters
    • information packs
    • minutes of meetings and other written information which you may be required to prepare
    • marketing and advertising materials produced in liaison with the BASC design team.
  5. Provide excellent customer service to existing and non-members, giving advice regarding activities, courses and events.
  6. Work collaboratively with the BASC communications department to originate, maintain, and update content on the website including listing of events and activities. Promote events, activities and news through the appropriate channels. Liaise, as appropriate, with the IT team to ensure efficient running of computers, software and hardware.
  7. Support projects when required to ensure their smooth delivery.
  8. As and when required assist head office colleagues with handling overflow incoming telephone calls and projects including direct mailings and large postal circulations for BASC.

ExperienceEssential skills, knowledge and achievements

Detailed experience of firearms and related legislation

Prior work experience in a relevant or associated sector

Good standard of education including GCSE/level 2 English and Maths

Enthusiasm to undertake work-based training.

Experience in an administrative support role.

Experience of accurate use of Microsoft Office packages including Word and Outlook

Experience of providing a high standard of service to customers, ideally in a similar environment

Experience of talking to customers/members and understanding their requirements

Experience of working alone under own initiative

Able to work flexibly

Enthusiastic and approachable

Able to work positively within the spirit of BASC’s vision and core values

Current clean driving licence

Outstanding customer service skills

Well presented.

Professional and friendly approach

Able to work on own initiative.

Good time management, able to prioritise and achieve deadlines.

Excellent verbal and written communication skills

Problem-solving skills.

Sound IT skills including web-based packages.

Event planning

Proven secretarial track record.

Understanding and support of the aims and objectives of the BASC and member requirements

General requirements

The role will be office based at BASC head office, Marford Mill, Rossett, Wrexham.

We have an agile working approach, with our core hours being between 8.30 – 5.30 Monday – Friday. We do expect some weekend and out-of-hours working to support our membership engagement. Your working hours are stated in your contract of employment.

You are expected to be flexible and agile and be willing to undertake any other duties that may be reasonably required.

All our employees must always act as positive ambassadors for the association when dealing with members or representing the association in other ways.

Essential requirements for roleDelete as necessary
Driving licenceYES
DBS checkNO
Firearms certificateNO
Shotgun certificateNO

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